Anti-Fraud and Chargeback Policy for Reclaimed.gg
Last updated: March 2026
This Anti-Fraud and Chargeback Policy explains how Reclaimed.gg helps prevent fraud, reviews suspicious transactions, and handles payment disputes.
1. Fraud Monitoring
All transactions are monitored for suspicious or unusual activity.
Risk checks may include:
IP address verification
Payment verification
Account behavior analysis
Transaction history review
Device, location, or security checks
Orders that fail risk checks may be delayed, canceled, or held for manual review.
2. Payment Verification
We may request verification before delivering an order.
Verification may include:
Identity confirmation
Payment confirmation
Additional documentation reasonably required to verify the transaction
Orders may remain pending until verification is completed.
3. High-Risk Transactions
Orders may be flagged as high risk when:
The payment location differs from the account location
Multiple payment attempts occur in a short period
Unusual purchase amounts or patterns appear
The transaction shows signs of suspicious or inconsistent activity
High-risk orders may be manually reviewed before approval or delivery.
4. Chargeback Policy
Customers must contact Reclaimed.gg support before opening a payment dispute or chargeback.
Opening a chargeback without contacting support first may result in:
Account suspension
Permanent account ban
Blocking future purchases
Restrictions on current or future services
We encourage customers to contact support first so we can review and attempt to resolve the issue directly.
5. Chargeback Investigation
When a chargeback occurs, we may provide evidence to the payment processor, payment gateway, or financial institution handling the dispute.
Evidence may include:
Delivery confirmation
Transaction logs
IP address records
Account activity records
Redemption or usage confirmation, where available
6. Fraudulent Activity
Accounts involved in fraudulent activity may be restricted, suspended, or permanently banned.
Examples may include:
Using stolen or unauthorized payment methods
Reselling fraudulent purchases
Abusing refund policies
Attempting to bypass verification or security checks
Using false or misleading account or payment information
7. Cooperation With Payment Providers
Reclaimed.gg cooperates with payment providers, fraud prevention services, and security partners to reduce payment abuse and protect legitimate transactions.
8. Policy Enforcement
Violation of this policy may result in account restrictions, order cancellation, suspension, permanent loss of access to services on Reclaimed.gg, or other action reasonably necessary to protect the platform and its users.