Refund Policy for Reclaimed.gg
Last updated: March 2026
This Refund Policy explains how refunds are handled for purchases made on Reclaimed.gg. By purchasing from our website, you agree to this policy.
1. Digital Product Nature
All products sold on Reclaimed.gg are digital goods. These may include:
Gift cards
Digital vouchers
In-game currency
Game top-ups
Entertainment subscriptions
Delivery of these products usually happens instantly or within a short time after payment. Because of the nature of digital goods, refunds are limited.
2. Non-Refundable Situations
Refunds are not provided in the following cases:
The code has been revealed or delivered
The gift card or voucher has been redeemed
The customer entered incorrect account, platform, or region details
The product description was not read before purchase
The order was placed by mistake after delivery
Digital codes cannot be returned once delivered.
3. Eligible Refund Situations
A refund may be considered in the following situations:
The product was not delivered
The code provided is invalid or unusable
The wrong product was delivered due to our error
The order was duplicated because of a technical error
Our support team may request proof before processing any refund request.
4. Refund Investigation
If a code is reported as invalid, we may investigate the issue with the supplier, publisher, or payment provider.
Customers may be asked to provide:
A screenshot of the redemption error
A screenshot showing the full code entry or redemption page
The date and time of the redemption attempt
Any other information needed to verify the issue
Investigations may take several days depending on the supplier or service involved.
5. Refund Method
Approved refunds are issued using one of the following methods:
Refund to the original payment method
Store credit on Reclaimed.gg
The refund method will depend on the payment provider, order status, and the nature of the issue.
6. Fraud Protection
Orders that show signs of fraud, abuse, suspicious activity, or chargeback risk may be declined, canceled, or refunded at our discretion.
Accounts involved in fraudulent behavior or payment disputes may be restricted or permanently suspended.
7. Chargebacks
Opening a payment chargeback without contacting our support team first may result in:
Account suspension
Permanent purchase restrictions
Blocking future orders
Customers should contact support first so we can review and attempt to resolve the issue before a chargeback is opened.
8. Contact
If you need help with an order or believe you may qualify for a refund, please contact our support team through the support section on Reclaimed.gg.
Please include your order ID and a clear description of the issue.